Skip to content
English
Back to the app
  • There are no suggestions because the search field is empty.

Stopping a Live Survey Collection

If you discover a critical error in your survey or need to cease data collection immediately, you can manually stop the survey from your dashboard. This ensures you have full control over your fieldwork, even outside of standard support hours.

Before you begin:

  • Stopping a survey is a permanent action.

  • Once a survey is stopped, it cannot be resumed or restarted.

  • All respondents currently in the middle of the survey will be unable to complete it.

How to stop survey collection

You can stop an active survey from two primary locations within the platform.

  1. From the Live Insights section
  2. From the Survey Insights dashboard

From the Live Insights section

If you have a survey currently in the field, you will see it listed in your Live Insights view on the main dashboard.

  1. Navigate to your Dashboard.

  2. Locate the Live Insights section.

  3. Find the survey you wish to end.

  4. Click the Stop Data Collection button.

From the Survey Insights dashboard

If you are already reviewing the real-time data for a specific survey, you can trigger the stop command from there.

  1. Click into the Insights Dashboard of your ongoing survey.

  2. In the top header or the control panel, click the Stop Collection button.

  4. A confirmation prompt will appear.

Confirming the stop

Because this action is irreversible, a warning module will appear once you click the button.

  1. Review the warning message: "Are you sure you want to stop data collection?"

  2. If you are certain, click Stop.

  3. The survey status will immediately update to Completed (or Manually Terminated), and the survey link will no longer accept new responses.